Frequently Asked Questions
Everything you need to know about your Supernote experience.
What is the typical shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on customs processing.
What is your return policy for electronic devices?
We offer a 30-day return policy for all hardware. Devices must be returned in their original packaging with all accessories included. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.
Do Supernote products come with a warranty?
Yes, all our electronic devices include a standard one-year limited warranty that covers manufacturing defects. Extended protection plans are available for purchase at checkout.
How do I track my shipment?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
Are software updates included with my purchase?
Absolutely. We provide regular over-the-air (OTA) software updates to enhance device performance, security, and to introduce new features at no additional cost.